Frequently Asked Questions
Everything you need to know about our gourmet hampers.
How do you ensure the freshness of food items during shipping?
We use temperature-controlled packaging and expedited shipping methods for all perishable items to ensure they arrive at your doorstep in peak condition.
Can I customize the contents of a gift hamper?
Yes, we offer a 'Build Your Own' feature where you can select specific gourmet snacks, wines, and treats to create a personalized gift experience.
Do you offer international shipping for your hampers?
Currently, we ship to over 20 countries. Please note that certain alcohol and dairy restrictions may apply depending on the destination country's customs laws.
What happens if a product in the hamper is out of stock?
In the rare event of a stock shortage, we will substitute the item with a similar product of equal or greater value to ensure your gift is delivered on time.
Can I include a personalized message with my order?
Absolutely. During the checkout process, you will have the option to include a complimentary gift card with a custom message for your recipient.
What is your return policy for food-based hampers?
Due to health and safety regulations, we cannot accept returns on food items. However, if your hamper arrives damaged, please contact our support team within 24 hours for a full replacement.